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Aftersales Parts Advisor

Suzuki trains Parts advisors to develop technical skills, product technical knowledge and customer service skills to deliver the highest levels of customer service, whilst understanding stock management procedures and improving sales.

The Programme: 8 Weeks and 16 Visits over 30 Months

Apprentices receive a combination of theoretical and practical skills testing at Suzuki’s Training Centre. The Programme is designed specifically for Suzuki Parts Advisors and focuses on brand values, customer retention and excellent customer service support. Apprentices are also trained in a simulated Service Reception and Parts Department consisting of goods inward and counter areas. The facility has dedicated computer facilities for on-line exercises that reflect an operational Service and Parts Department.


On completion of the programme, Parts Advisors receive the following IMI qualifications:

  • NVQ level 3 Vehicle Parts Operations

  • Technical certificate.

  • Key skills in IT, application of Number and Communication.

  • Apprenticeship completion certificate.