This site uses cookies to store information on your computer.

Some of these cookies are essential to make our site work and have already been set. Others help us give you a better experience by giving us insight into how the site is being used, but will only be set if you consent. You can find more information about these cookies click here

If you continue without changing these settings, you consent to this - to change your settings at any time through your browser click here

By using our site you accept the terms of our Privacy Policy

Share

Terms & Conditions

Suzuki Service Payment Plan Terms And Conditions

What is covered?

All elements of Suzuki scheduled servicing are covered by the Suzuki Service Payment Plan you have chosen to purchase – this includes the cost of materials, cost of labour and VAT (the VAT rate applicable at time of plan purchase will apply). The number of services included in your Suzuki Service Payment Plan is detailed on the first page of this document. These relate to your anticipated annual mileage, your Suzuki’s servicing schedule and the Plan duration chosen by you.

What is not covered?

Anything not included within the official Suzuki scheduled servicing for your vehicle, for example, any extra maintenance work or adjustments.

Please note that your Suzuki Service Payment Plan has been calculated based on your anticipated annual mileage. If your annual mileage is higher than stated by you at time of Plan purchase, this could result in servicing dates being sooner than expected. In such cases you may not have sufficient funds in your Plan to accommodate the relevant services required and you will need to pay an additional amount to obtain the service.

Paying for your Suzuki Service Payment Plan

Suzuki Service Payment Plans are collected by monthly Direct Debit, your confirmation of cover letter or email will show the number and value of Direct Debit payments required to meet the sums required to pay for the scheduled servicing detailed on your confirmation of cover letter or email.

How to make a service claim

All servicing must be carried out by a participating Suzuki Service Centre. When you book your service with them, please let them know that you have a Suzuki Service Payment Plan. At the Dealership, show them your confirmation of cover letter or email - they will input your Plan details into the Suzuki Service Payment Plan system. Providing relevant funds are available, the Dealer will proceed with the service.

If your Suzuki Service Payment Plan has insufficient funds to pay for the scheduled service the servicing Dealer will confirm how much you need to pay to “top-up” your Plan’s fund. Any money paid by you direct to the servicing Dealer will be recorded in the Suzuki Service Payment Plan system. This situation may occur where, for example, a Direct Debit payment has been missed or where your anticipated annual mileage has increased leading to a service being due sooner than predicted.

For information regarding your Payment Plan (e.g. value of your Plan, servicing details), please contact Suzuki Service Payment Plan Administrators EMaC Limited by email (Contact) or telephoning 0330 099 6826.

Servicing can be undertaken by any participating Suzuki Service Centre within the United Kingdom.

Termination of your Suzuki Service Payment Plan

Your Suzuki Service Payment Plan will complete either:

On the end date detailed on your confirmation of cover letter or email; or

On your Suzuki having received all of the servicing detailed on your confirmation of cover letter or email.

Cancelling your Suzuki Service Payment Plan

You can cancel your Suzuki Service Payment Plan at any time by contacting the administrators EMaC Limited, all cancellation requests must be in writing.

You will receive a refund less a £25 + VAT cancellation fee and any services that you have claimed for.

We may place your Suzuki Service Payment Plan on hold in the event of non-payment by you of any Direct Debit. If we do place your Plan on hold we will inform you of any action required.

Customer obligations

You must produce your confirmation of cover letter or email to a participating Suzuki Service Centre prior to a service being carried out under your Plan.

You must confirm any changes of vehicle registration number or change of address by email (Contact) or telephoning 0330 099 6826.

Participating Suzuki Service Centres' Obligations

The participating Suzuki Service Centre will carry out servicing on your vehicle as soon as is reasonably practical after being requested to do so by you and will submit the request via the Suzuki Service Payment Plan on-line Dealership system.

What to do if you have a complaint

If you have a complaint about the servicing work conducted on your vehicle, you should address the complaint to the Suzuki Service Centre who conducted the service. If you have a complaint about another element of the Suzuki Service Payment Plan, please contact the Service Plan administrators EMaC Limited by email (Contact) or by post to EMaC House, Crewe Business Park, Crewe, Cheshire, CW1 6GU.

Personal information

Your data may be passed to Suzuki GB PLC for marketing and research purposes and to inform you from time to time about new products or services. You may ask us for details of the personal data that we hold on you and can require us to correct it if appropriate.

If you do not wish us to use your data or pass it on as detailed above, please write to us at:

EMaC Limited
EMaC House
Crewe
Cheshire
CW1 6GU

Who administers the Suzuki Service Payment Plan?

The Suzuki Service Payment Plan is administered on behalf of Suzuki GB PLC by EMaC Limited, EMaC House, Crewe Business Park, Crewe, Cheshire, CW1 6GU.